Rojek Woodworking Machinery
Limited Warranty and Return Policy
One-Year Limited Warranty (U.S. Only)
Tech Mark, Inc. (“TMI), as the exclusive importer
and agent, warrants that Rojek Woodworking Machinery Company
("Rojek") manufactures its products to meet high quality and
durability standards in accordance with industry-standard
practices. TMI fully supports Rojek’s warranty that the products
it manufactures, and TMI sells, will be free from defects
in materials and workmanship. The limited warranty term is
one year beginning on the date of invoice, as described in
the following text.
Damage due to shipping the products to you
is not covered under this limited warranty. Shipping damage
is covered by shipping insurance and is therefore dependent
on you thoroughly examining shipping containers for any sign
of abuse or damage, and noting exceptions on shipping documents,
before signing for, and releasing shipper.
Otherwise, this limited warranty does not cover
any asserted defect which has resulted from normal wear or
due to external causes, including accident, abuse, misuse,
problems with electrical power, servicing or alteration not
authorized by TMI, usage not in accordance with product instructions,
failure to perform required preventive maintenance, and problems
caused by use of parts and components not supplied by Rojek,
or its agent TMI.
Examination and Repair
You must make a decision to accept the product or identify
defects at once, check the product now. Our 30-day satisfaction
guarantee on machinery is for examination only. We are
not able to accept machines placed into service unless we
have confirmed that it is defective and beyond reasonable
repair. Returns during this period will be subject
to a 25% restocking fee (a portion of which is to pay for
return shipping). Any refund, or credit, is subject to satisfactory
return and inspection of machinery which includes, but is
not limited to, receipt of machinery in a “like new” re-sellable
condition. To return machinery you must first obtain a Return
Authorization Number (RA #). TMI will issue a “call ticket”
for shipper to pick up machine, at TMI’s expense, at a designated
location. Prior to pickup, the machine must be returned to
its original crating, or packaging, for safeguarding or you
accept risk of loss or damage during shipment.
During the one-year period beginning on the
invoice date, TMI will repair or replace defective parts covered
under this limited warranty that are returned to TMI's facility.
To request warranty repairs, you must contact TMI within the
warranty period. If a warranty repair is required, TMI will
issue a Return Authorization Number (RA #). You must ship
the products back to TMI in their original or equivalent packaging,
prepay shipping charges, and insure the shipment or accept
the risk of loss or damage during shipment. TMI will ship
the repaired or replacement products to you freight prepaid
if you use an address in the continental U.S., where applicable.
Shipments to other locations will be made freight collect.
TMI owns all parts removed from repaired products.
TMI uses new and reconditioned parts made by various manufacturers
in performing warranty repairs and building replacement products.
If TMI repairs or replaces a part, the warranty term is not
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND
YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE
(OR JURISDICTION TO JURISDICTION). ROJEK’S OR TMI’S RESPONSIBILITY
FOR MALFUNCTIONS AND DEFECTS IN MACHINERY IS LIMITED TO REPAIR
AND REPLACEMENT OF PARTS AS SET FORTH IN THIS LIMITED WARRANTY
STATEMENT. THIS WARRANTY IS ROJEK’S, AND TMI’S, SOLE WARRANTY
AND SETS FORTH THE CUSTOMER’S EXCLUSIVE REMEDY, WITH RESPECT
TO DEFECTIVE PRODUCTS; ALL OTHER WARRANTIES, EXPRESS AND/OR
IMPLIED, WHETHER OF MERCHANTABILITY, FITNESS FOR PURPOSE OR
OTHERWISE, ARE EXPRESSLY DISCLAIMED BY ROJEK AND TMI. UNDER
NO CIRCUMSTANCES WILL ROJEK, OR TMI, BE LIABLE FOR DEATH,
INJURIES TO PERSONS OR PROPERTY, OR FOR INCIDENTAL, CONTINGENT,
SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF
OUR PRODUCTS. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE
PRECEDING LIMITATION MAY NOT APPLY TO YOU.
ROJEK, OR TMI, DO NOT ACCEPT LIABILITY BEYOND
THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT
OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING
WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE
FOR USE OR FOR LOST TIME OR MATERIAL. SOME STATES (OR JURISDICTIONS)
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION
MAY NOT APPLY TO YOU.
Last updated June 1, 2004
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